Shipping policy


Thank you for your understanding and support. We know every customer wants to receive their purchased products as soon as possible, and we do our utmost to ensure timely shipping for every order.

The normal processing time for each order is 1-2 business days, except during holidays or peak seasons, when additional processing time may be required. Due to the high volume of daily orders and the time needed to prepare, package, and ship products, we strive to send every item in perfect condition. We appreciate your patience and support. Orders placed on or near the weekend will be processed on the next business day.

How long does it take to receive my order?

US orders: Approximately 6-10 business days.

International orders: Approximately 10-15 business days.

Do you offer expedited shipping?

Yes, we do! If you need faster shipping, please contact us to pay for expedited service, and we can discuss different options with you.

What should I do if my package shows as delivered but I haven’t received it yet?

  • Check your yard or surrounding areas frequently.
  • Ask your neighbors if the package was too large to fit in the mailbox.
  • If you still cannot locate it, contact your local post office immediately, as this is where packages are usually held, or they can track its exact location.

Why am I charged customs fees?

Customs fees may apply before you receive your package, and the amount is determined by your country’s regulations. We can mark your package with a low-value declaration, which may reduce or exempt taxes. If you require this, please include a note when placing your order.

What should I do if the logistics information hasn’t been updated during transportation?

You can contact the logistics company directly for assistance or email us, and we will coordinate with the shipping provider to resolve the issue.

Shipping Notice

  1. Since products on our website may be stored in different warehouses, multiple shipping methods may apply.
  2. Xinpoteps is not responsible for packages that are lost or stolen after delivery.
  3. We appreciate your support and understanding regarding these special terms.

SHIPPING NOTICE

1. Since the products on the website may be distributed in different warehouses, there will be multiple shipping methods.
 
2. Xinpoteps is not responsible for the packages that may be lost or stolen after delivery.
 
3. Our team will appreciate your support and understanding in this sepcial terms.