Return policy


RETURNS & REFUNDS & EXCHANGE

Our Returns Policy Information

We want to make returns as easy as possible for you. If you need more information about our Returns Policy, how to return an item, or the process involved, please read the details below.

Returning an Unwanted Item?

We understand that sometimes an item may not meet your expectations, and you may want a refund. As long as the item is in its original condition, we accept free returns, subject to the rules below (which do not affect your statutory rights).

  • If you return an item within 28 days of delivery or collection, we will issue a refund via your original payment method.
  • We aim to process refunds within 14 days of receiving the returned item at our warehouse.
  • If you request a refund within the above timeframe but cannot return the item for any reason, please contact us—however, any refund will be at our discretion.

Important Notes:

  • Delivery and handling costs are non-refundable.
  • We do not accept returns for unwanted items after the 28-day period. If you attempt a return outside this period, we may send it back to your default delivery address and ask you to cover the shipping costs.

Final Sale Items

Items marked as Final Sale are heavily discounted and are not eligible for returns, exchanges, or refunds, except in exceptional circumstances. This does not affect your statutory rights.

Original Condition Requirements

Hygiene and customer safety are our top priorities, so certain items cannot be returned for refunds.

  • You may try on an item as you would in a store, but please do not wear it.
  • If an item is returned damaged, worn, or in unsuitable condition, we cannot issue a refund and may send it back to you (with you covering shipping costs).
  • All items are inspected upon return.

Your Responsibility

  • Returned items remain your responsibility until they reach us. Ensure they are properly packaged to avoid damage during transit.
  • Obtain proof of postage in case you need to contact us about your return.
  • We are not responsible for items returned to us by mistake. If we can locate the items (though this is not always possible) and you wish to have them returned, you may be asked to cover the shipping costs.

Fair Use Policy

If we notice an unusual pattern of returns (e.g., suspected wear and return or mismatched items), we may deactivate your account and any associated accounts. If this happens and you believe it was a mistake, please contact Customer Care to discuss it.

If your account is deactivated and you need to make a valid return, refer to the account closure email for instructions. You will be responsible for return shipping costs, and returns will be processed normally upon arrival at our warehouse.

Note: We reserve the right to take legal action if returned items do not match your original order.

Want to Exchange an Item?

We hope you love everything you order, but if not, you may return it for free.

  • We do not offer direct exchanges. All returned items will be refunded once received by our warehouse.
  • If you need a different size or color, please place a new order.
  • Returned items will be inspected by our Quality Control team. If an item is returned without tags, shows signs of wear, or cannot be restocked, we may reject the return and send it back to you.

Returning a Faulty or Incorrect Item?

If you receive a faulty or incorrect item, click here for more information.

Ensure the item was ordered from our shop, then contact the seller directly for return instructions and the return address.

Quality Assurance

Our company inspects each item carefully before shipping to ensure it is free of defects. If there is no quality issue upon receipt, we recommend keeping the item, as we cannot guarantee against potential losses during the return process.